The reservation service handled by BVC frontline staff really needs improvement. We all have experienced late or no replies when we make any enquiry or make reservation through email. Recently, I was successful in getting two rooms at Berjaya Gerogetown Hotel for a night on 12 August 09. That was well and good, and I was pleased. But I received the confirmation slip, dated 24 July, only on 17 August, long past my check in date. Before that, I was frantically trying to get them to send it to me by email. I spoke to a lady on telephone who said it would be emailed on the same day, but it was not. I had to send three emails before I could get the copy through email. Very often, we received email confirmation, but the confirmation slip which is required upon check in, is not followed up in due course.
Another example of tardy or no response was when I wrote in by email to check my entitlement for 2008. I had used up 4 nights for Berjaya Tioman, and one night for Berjaya Georgetown, but the confirmation slip, which reached me late, stated that I only have one night of entitlement left for 2008. I wrote an email to enquire. It has been more than 5 working days, still no reply.Can BVC Management look into this issue please?
Another example of tardy or no response was when I wrote in by email to check my entitlement for 2008. I had used up 4 nights for Berjaya Tioman, and one night for Berjaya Georgetown, but the confirmation slip, which reached me late, stated that I only have one night of entitlement left for 2008. I wrote an email to enquire. It has been more than 5 working days, still no reply.Can BVC Management look into this issue please?